Live / Sports
livespeed keeps this FAQ page focused on the questions we hear most — account setup, payment steps, lobby access and support routes. Every answer here points to the real process inside your account, not to a generic help article.
This FAQ covers the questions that come up most often when you are setting up your account, moving money through your wallet, or finding your way around the lobby. Each answer is written to match what you actually see on the screen — the form fields, the wallet selector, the transaction record — rather than a theoretical walkthrough that drif
These four facts reflect what is structurally available on the platform — not projected figures or marketing estimates. Each one maps to something you can verify by opening your account or browsing the lobby. Game categories, language setting, device access and support channels are all visible without any special permission; just log in and look.
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If the FAQ below does not cover your situation, two support routes are visible inside your account once you are signed in. Both are accessible from mobile and desktop without needing to download anything.
The live chat button sits inside your signed-in account dashboard. Open it from any page without leaving your session. For payment queries, have your transaction reference ready — the team can pull the same record you see in your account history.
Submit a written request through the Help section of your account. Useful for Bank Transfer queries that need a reference number attached. You can track the ticket status in the same Help section without needing to follow up by chat.
The Help page inside your account lists common steps for Nagad and Upay wallet verification, withdrawal tracing and session issues. Check it before raising a ticket — many account steps are answered there with the exact field labels you will see on screen.
Every entry in this FAQ is written against the actual account flow and lobby screens rather than copied from a generic help template. We update answers when the platform changes a step — for example, if the Nagad deposit field moves or a Bank Transfer reference format changes — so what you read here matches what you see in y
Each FAQ answer maps to the actual field labels and navigation paths inside your account. When we say 'open the Wallet section', that tab exists and is named exactly that. We do not describe a screen that does not exist on the live platform.
Answers that involve moving money name the exact rail — Nagad, Upay or Bank Transfer — and describe the step sequence as it appears in the deposit or withdrawal flow, not as a generic 'select your method and confirm' gloss.
We do not promise processing speeds or state minimum amounts we were not given. Where timing depends on a third-party network like Nagad or a bank, we say the status is shown in your transaction record rather than quoting a figure we cannot stand behind.
Where a feature or game category depends on your region or local law, this FAQ says so directly. We do not write as if every option is available to everyone — the account area will show you what is active for your eligible region when you sign in.
This comparison helps you decide the fastest path to your answer. For most account and payment questions, the FAQ or your in-account transaction record will resolve the issue without a wait.
The FAQ covers the standard registration and verification steps. If the field layout you see differs from the description here, the in-account Help page is the next stop before raising a support ticket.
Check your transaction record first — the status shown there is live. If the status shows pending beyond the network's own processing window, bring the reference number to live chat rather than waiting and re-submitting.
Bank Transfer confirmations include a reference code. The FAQ explains where to find it; if you need to match it against a specific deposit, the support ticket route is better suited because you can attach the bank receipt directly.
If a game category is not appearing as described, check the region eligibility notice in your account settings first. The FAQ explains what the notice means; support chat can clarify if the setting looks different from what this page describes.
Beyond payment flows, a few consistent features shape how the account and lobby work together day to day. The lobby organises games by category — slots from studios like PlayStar, Bigtime Gaming, Microgaming, JDB and Joker sit alongside live casino tables, a sportsbook that foregrounds cricket markets including BPL and international fixtures, and crash titles like
The account menu, wallet selector and game categories render the same on mobile browsers as on desktop. You do not need a separate app — the mobile browser session keeps your wallet and transaction record accessible without switching between tabs or apps.
The sportsbook foregrounds cricket markets — BPL fixtures, international series and IPL rounds appear in the sports lobby as they are scheduled. No fabricated odds are shown here; category availability depends on fixtures live at the time you open the lobby.
Slots and table games come from PlayStar, Bigtime Gaming, Microgaming, JDB and Joker. Where a game exposes its RTP, that figure is shown on the game detail screen; we do not publish RTP figures that a studio has not provided directly through the game itself.
Every Nagad, Upay and Bank Transfer movement is logged in your account's transaction history with a status and reference. You can filter by date or payment rail, which makes it straightforward to match a deposit to a specific wallet transfer without contacting support.
These are the questions we hear most from people setting up their account, making their first deposit through Nagad or Upay, or trying to understand why a transaction shows a particular status. Read the answer that matches your situation; if the step described does not match your screen exactly, open the in-account Help page or start a live chat from your signed-in session.
Open the Wallet section inside your account, select Nagad from the payment rail list, and follow the fields shown — the screen will display the recipient number and the reference code to include in your Nagad transfer. Once you complete the transfer in your Nagad app, the status in your transaction record updates to reflect the network confirmation.
Upay is available as both a deposit and withdrawal rail. In the Wallet section, select Upay, enter your Upay account number and the amount, then follow the confirmation step shown on screen. Withdrawals back to Upay follow the same path — select Upay under the withdrawal tab and enter the destination number linked to your account.
Select Bank Transfer in the Wallet section. The screen will show the account details to send to along with a unique reference code. Include that reference code exactly as shown when you make the bank transfer — it is how your deposit is matched to your account. The status in your transaction history will update once the bank confirms receipt.
A pending status means the payment network has not yet sent a confirmation to our system. For Nagad and Upay this usually resolves once the network processes the transfer. For Bank Transfer, confirmation timing depends on your bank.
Your full transaction history is inside the Account section under Transactions. You can filter by date range or by payment rail — Nagad, Upay or Bank Transfer — to find a specific deposit or withdrawal. Each entry shows the amount, status and reference code. This is the first place to check before contacting support about any payment query.
The lobby includes slots, live casino tables, a sportsbook and crash games. Crash Fast Lift and Crash Hyper are in the crash category. The sportsbook includes cricket markets covering BPL and international fixtures. Availability of specific categories depends on your eligible region — the lobby will display what is active for your account when you sign in.
Yes — the full account, wallet and lobby are accessible through a mobile browser without any download. The navigation layout adjusts for smaller screens, and the Wallet section, transaction history and support chat are all reachable from the mobile browser session in the same way as on desktop.