livespeed Privacy Policy: How We Handle Your Information
At livespeed, the information you share when you open an account or move funds through Nagad, Upay, or Bank Transfer is handled with clear rules about what we collect, why we hold it, and how you can access or correct it. This policy applies to all account activity on livespeed, subject to your local law and eligible regions.
Account data transparency
Nagad & Upay transaction records
Your right to review and correct
Contact route for data requests
POLICY FOUNDATION
What This Policy Covers and How It Works
When you register on livespeed, we collect the details you provide during account setup — your name, contact information, and the payment method you choose to fund your wallet. If you deposit through Nagad or Upay, the transaction reference and amount are logged against your account record. Bank Transfer deposits are matched to your account using the reference number shown at checkout. We do not store your full mobile banking PIN or bank login credentials; those remain with your payment provider. We collect device and browser data — such as your IP address, device type, and session timestamps — to keep your account secure and to detect unusual access patterns. This data is not sold to third parties for marketing. We may share limited account data with payment processors and fraud-prevention services strictly to complete your transactions and protect your wallet. Retention periods depend on the transaction type and applicable regulatory requirements in the regions where we operate. You can request a summary of the data we hold on your account by contacting our support team through the routes listed on this page. Access to this service depends on your local law and eligible regions.
Nagad Transactions
Nagad deposit and withdrawal references are stored against your account ledger for reconciliation and dispute resolution.
Upay Records
Upay payment confirmations are logged with timestamps so you can trace every wallet movement from your account history.
Bank Transfer Logs
Bank Transfer entries are matched by reference number and held for the period required by applicable financial record rules.
Device & Session Data
IP address, device type and login timestamps are retained to protect your account from unauthorised access attempts.
POLICY SCOPE
Where This Policy Applies
This policy covers data processed directly by livespeed across account registration, wallet activity, and site navigation. It does not extend to third-party services you reach through links on our site, nor to the internal data practices of payment providers like Nagad, Upay, or your bank. Each of those services operates under its own privacy terms. Whether this policy applies to you depends on your local law and the eligible regions in which livespeed operates.
Account Access
Registration details, login history, and account settings you manage directly on livespeed fall within this policy.
Wallet Transactions
Deposit and withdrawal records processed through our platform are covered, including Nagad, Upay, and Bank Transfer entries.
Site Content & Navigation
Browsing behaviour on livespeed — pages visited, session duration, device type — is collected under this policy for security and service improvement.
Third-Party Services
Payment providers, game content studios, and external links operate under their own policies. We do not control or represent their data practices.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have concrete actions available to you regarding the data livespeed holds on your account. You can request a copy of your account record, ask us to correct inaccurate details, or raise a question about how a specific piece of data is being used. To review your transaction history — including Nagad deposits, Upay transfers, and Bank Transfer entries — log in and open the account history section. For corrections to your registered name, contact number, or linked payment method, use the account settings page or reach our support team directly. If you believe data is being held incorrectly or want to understand the basis for a specific processing activity, submit a written request through our support contact route. We will respond within the timeframe required by applicable rules in your region. Availability of these rights depends on your local law and eligible regions.
Review Your Records
Log in and open the transaction history tab to see every deposit and withdrawal logged against your wallet, including payment method and reference.
Correct Account Details
Update your registered contact details or linked payment method through account settings, or ask support to make the correction on your behalf.
Raise a Data Question
Send a written request through our support route if you want to understand what data we hold or why a specific entry appears in your record.
Request Support
Our support team handles data-related queries alongside account and payment questions — use the same contact routes listed in the support section below.
REACH OUR TEAM
How to Contact Us About This Policy
For any question about your account data, a correction request, or a query about how this policy applies to your wallet activity, use the contact routes below. We do not publish response time commitments here; the timeframe depends on the nature of your request and applicable regional requirements.
Live Chat
Open the chat widget on livespeed to reach our support team directly. Use this route for account data questions and correction requests.
Email Support
Send a written data request or policy question to the support email address listed in your account dashboard under the help section.
Help Centre
The help centre on livespeed covers common account and privacy questions. Check there first for answers about transaction records and data access steps.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
livespeed uses standard security measures to protect the data held in your account. Session tokens expire after inactivity, and login attempts from unrecognised devices trigger an additional verification step visible in your account. Cookies on livespeed are used for session management, fraud detection, and to remember your language and display preferences — not for cross-site advertising profiles. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in. We retain account data for as long as your account is active and for the period required by applicable financial and regulatory rules after closure. To request changes to your data or ask about retention, use the support contact routes on this page.
Session Security
Login sessions expire after inactivity. Unrecognised device access triggers a verification step shown in your account activity log.
Cookie Use
Cookies handle session management and fraud detection. We do not build advertising profiles from your browsing. Manage preferences in your browser settings.
Data Retention
Account and transaction data is held while your account is active and for the period required by applicable rules after you close it.
Change Requests
To update, correct or query data we hold, contact support through live chat or the email address in your account dashboard.
POLICY QUESTIONS
Privacy Policy: Common Questions Answered
If your question is not covered below, reach our support team through live chat or the email address in your account dashboard.
What personal data does livespeed collect when I open an account?
We collect the details you enter during registration — name, contact information, and your chosen payment method. Once you make a deposit via Nagad, Upay, or Bank Transfer, the transaction reference and amount are logged against your account. Device type, IP address, and session timestamps are also recorded for security purposes.
Can I see all the transaction data livespeed holds on my account?
Yes. Log in and open the account history section to view every deposit and withdrawal entry, including the payment method used and the transaction reference. If you need a formal data summary beyond what the account history shows, submit a request through our support contact route.
Does livespeed share my data with third parties?
We share limited account data only with payment processors and fraud-prevention services to complete your transactions and protect your wallet. We do not sell your data to third parties for marketing. Game content studios on the platform do not receive your personal account or payment data.
How do I correct inaccurate details on my account?
Open account settings on livespeed to update your registered contact number or linked payment method directly. For corrections to your name or other identity details, contact our support team through live chat or the email address shown in your account dashboard, and they will process the change.
How long does livespeed keep my account data after I close my account?
We retain account and transaction records for the period required by applicable financial and regulatory rules in the regions where we operate. The exact duration depends on the type of data and your local regulatory requirements. Contact support if you want details specific to your account.
Does this privacy policy apply to me if I am in Bangladesh?
Access to livespeed and the applicability of this policy depend on your local law and eligible regions. If you are accessing the site from Bangladesh, you should confirm that doing so is permitted under local law. The data practices described here apply to accounts active on livespeed where access is permitted.
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