Live / Sports
Your livespeed account connects directly to Nagad, Upay and Bank Transfer — the payment rails you already use — so topping up your balance and pulling funds back to your wallet follows the same steps you know from everyday mobile banking. Availability depends on your local law and eligible regions.
Adding funds starts at the cashier section inside your signed-in account. We route deposits through Nagad, Upay and Bank Transfer — the same channels you use for everyday transfers — so the steps feel familiar from the first time. Open the deposit screen, pick your preferred method, and follow the fields shown there. Your balance updates once the transaction clears on the payment network's side. If the screen shows a reference number after you confirm, keep it; you will need it if you ever need to match the transfer against your account history. Do not close the page before the confirmation screen appears.
Log in and navigate to the cashier area. The deposit option is listed in your account menu.
Select Nagad, Upay or Bank Transfer from the options shown. Only methods available in your region will appear.
Type the amount in the field provided, review the details on screen, then confirm. Follow any additional steps your wallet app requires.
Once the payment network confirms the transfer, your account balance updates. The transaction appears in your account history.
Withdrawals follow a straightforward path from your account balance back to the wallet or bank account you used to deposit. Head to the withdrawal section in your account area and select the method you want to receive funds on — Nagad, Upay or Bank Transfer. The fields on screen will tell you exactly what details to enter. We process withdrawal requests in the order they arrive; the time it takes to reach your wallet depends on the payment network, not a figure we can fix in advance. Make sure the wallet number or bank details you enter match the account registered under your name, as mismatched details will cause the request to be held for review. Keep the reference number shown after you submit.
Go to your account area and select the withdrawal option from the cashier menu.
Choose Nagad, Upay or Bank Transfer. The screen shows only the methods linked to your account.
Fill in the amount and the wallet number or bank details exactly as they appear on your registered account.
Confirm the request and save the reference number shown. Use it if you need to follow up with support.
Before your first withdrawal, your account may need to go through a verification step. The fields and documents required are shown directly inside your account area — we do not ask for anything beyond what appears on that screen. Work through each field in the order presented; if a step is unclear, the account area includes a help link that connects you to our support team. Verification exists to confirm that the wallet or bank account receiving funds belongs to you, which protects your balance from being redirected. Do not share screenshots of your verification screen with anyone outside our support team. Once the check is complete, the status in your account area updates and withdrawals proceed normally.
Log in and open the account or profile section. Any pending verification steps are listed there with the fields you need to complete.
Complete only the fields shown in your account area. Do not send documents through any channel other than the one indicated on screen.
After submitting, the verification status in your account area will reflect the current stage. You do not need to contact support unless the status has not changed after a reasonable period.
If a step is unclear or your status has not updated, use the support route shown in your account area to reach our team directly.
We support the local payment channels Bangladesh players use most. Each method connects directly to your account cashier — select the one that matches your wallet or bank setup.
Deposit and withdraw using your Nagad mobile wallet. Enter your Nagad number in the cashier field and follow the confirmation steps shown.
Upay transfers connect your account to your registered Upay wallet. Select Upay in the cashier, enter the amount, and confirm through your Upay app.
Direct bank transfers are available for deposits and withdrawals. Enter your bank account details exactly as registered and follow the fields on screen.
Every deposit and withdrawal on livespeed generates a record in your account history. If a transfer appears in your mobile wallet but has not yet shown in your account balance, the reference number is the key detail to have ready. Use the comparison below to understand what each record shows and what to keep for your own files.
Every transaction generates a reference number shown on the confirmation screen. Save this number — it is the single most useful detail when checking a transfer against your wallet statement.
Your account history shows a status for each transaction: pending, processing, completed or under review. A pending status means the payment network has not yet confirmed the transfer on its side.
Open the transaction history section in your account area to see a timestamped list of all deposits and withdrawals. Each entry shows the method used, the amount and the current status.
Keep the confirmation screen screenshot and the reference number until the transaction shows as completed in your account history. If you contact support, these two details speed up any check.
Your account security rests on a few practical steps that you and we both play a part in. Check the domain in your browser before entering any account details — the correct address is livespeed. Our support team will never ask for your password or full wallet PIN through any channel. If you receive a message claiming to be from us that asks for those details, do not respond and report it through the support route in your account area.
Always confirm you are on livespeed before logging in or entering payment details. Bookmark the address directly rather than following links in messages you did not request.
Verification confirms that the wallet or bank account linked to your profile belongs to you. Complete only the fields shown in your account area and submit documents through the channel indicated there.
Withdrawals are sent only to the wallet or bank account registered under your name. Keeping your registered details current in your account area prevents delays when you request a payout.
Our published support route is accessible from the help section inside your signed-in account. Use that route for any question about a transaction, a verification step or an account access issue.
These are the questions we hear most often about deposits, withdrawals and account verification. If your question is not covered here, the support route in your account area connects you to our team.
Nagad, Upay and Bank Transfer are the supported deposit methods. Open the cashier section after logging in and the available options for your region will appear on screen.
Go to the withdrawal section in your account area, select Nagad, enter the amount and your registered Nagad number, then confirm. Keep the reference number shown after you submit.
Deposits update once the payment network confirms the transfer. If your wallet shows the deduction but your balance has not updated, check your account history and note the reference number before contacting support.
The fields and documents required are shown inside your account area. We do not ask for anything beyond what appears on that screen. Follow the steps in the order listed there.
The minimum amounts for each method are shown in the cashier fields when you select a payment option. Follow the limits displayed on screen for your chosen method.
Check the status in your account history first. If it shows pending or under review, use the support route in your account area and share the reference number from your withdrawal confirmation.